Call Centre Solutions
Call Centre Solutions

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Call CentreA call centre is a centralized office used for the purpose of receiving and transmitting a large volume of requests by phone. A call centre is operated by a company to administer incoming support or information requires from consumers and also to make outgoing telephone calls to customers for telemarketing, clientele and debt collection.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Increasingly, organizations are looking to call centres for customer service that could be used for cross-selling and up-selling. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

Call Centre RepresentativeTherefore our Call Centre Solutions is an excellent way for all enterprises to serve call-in customers and increase customer relationship management efficiency and effectively-while minimizing day-to-day expenses and on-going cost of ownership. Our solution controls and monitors call centre interactions, distributions, call handlings, and reporting activities.

With the use of our Call Centre Solutions, not just basic issues customers have that may take up a large portion of live agents' expensive time is being automated, like balance inquiries and transfers for a bank, outage and billing information for a utility, store hours and stock availabilities for a retail store, price checks in the case of any situations, also customizing based on the customers' need can also be done for enterprises.

Not that alone, inside our Call Centre Solutions, we have Asterisk PBX which is changing the landscape of the call centre industry by its incredible ability to meet complex demands and cost savings. Its seamless integration of TDM and VoIP is far ahead of its peers in technology and allowing remote and hosted Call Centres.

Our Call Centre Solutions allow call centre to manage the large volumes of work that need to be managed. Our solution ensure that agents are kept as productive as possible, and that calls are queued and processed as quickly as possible, resulting in good levels of service and different reports required for evaluation can be generated out easily.

Our Solutions include;

  1. ACW (After call work)
  2. ACD (automatic call distribution)
  3. Agent performance analytics
  4. AHT (Average Handle Time)
  5. Automated surveys
  6. BTTC (best time to call)/ Outbound call optimization
  7. IVR (interactive voice response)
  8. CTI (computer telephony integration)
  9. Outbound predictive dialer
  10. CRM (customer relationship management)
  11. Email Management
  12. Chat and Web Collaboration
  13. Third party verification
  14. TTS (text to speech)
  15. Virtual queuing
  16. Voicemail
  17. VoIP (Voice over Internet Protocol)
  18. Asterisk PBX

Our Call Centre Solution comes with a comprehensive call center monitoring system dedicated to call centres based on the Asterisk PBX that allows you to monitor your calls at anytime and anywhere. Right from your browser! Click here to see screenshots of the Call Centre Monitor.

 
We are proud to be the authorized resellers for the following brands:
Cisco Systems HP Reseller Digium Reseller Polycom Reseller Yealink Xorcom Chip Pc Reseller VMware Reseller Veeam Reseller Sangoma Technologies Reseller
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